Privacy Policy for Online Complaint Desk

At the Online Complaint Desk, we are committed to safeguarding the privacy and security of the information you provide. This Privacy Policy outlines how we collect, use, protect, and share your data when you visit our website, register a complaint, or interact with our services. We aim to provide complete transparency about our data handling practices to ensure your trust and confidence.

We understand the sensitivity of personal information shared while filing complaints related to cybercrime, consumer disputes, or any other legal matters. Therefore, we adopt industry-standard security measures and comply with all applicable data protection laws and regulations to keep your information secure.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Identifiable Information (PII):

When you register or file a complaint, we may collect:

• Full Name

• Email Address

• Phone Number

• Physical Address

• Identification Details (like Aadhaar, PAN, Voter ID – if applicable)

• IP address and location data

• Date of Birth (if required for complaint verification)

b. Complaint Details:

• Nature and category of complaint

• Documents and evidence submitted

• Names of involved parties

• Screenshots, emails, chat logs, or any digital proof

c. Technical Information:

• Browser type and version

• Device type and operating system

• Referring pages and session data

• Cookies and analytics identifiers

We only collect data necessary to provide the service effectively and resolve complaints efficiently.

2. How We Use Your Information

The information you provide is used strictly for the purposes stated below:

• To register and track your complaint

• To verify your identity and prevent fraudulent submissions

• To communicate updates and request additional information

• To forward complaints to relevant authorities or resolution bodies

• To generate anonymous statistical data for policy research or public reports

• To improve our platform’s functionality and user experience

We do not use your information for unsolicited marketing, third-party promotions, or data profiling without your explicit consent.

3. Information Sharing and Disclosure

We do not sell or rent your personal data to any third party. However, we may share your information under the following circumstances:

a. With Legal or Government Authorities:

We may share data with:

• Law enforcement agencies

• Consumer protection bodies

• Cybersecurity units

• Regulatory authorities

This is done only when required by law or when it’s necessary to investigate or prevent illegal activities, fraud, or abuse.

b. With Third-party Service Providers:

We may work with trusted third-party vendors for:

• Hosting and infrastructure (e.g., cloud servers)

• Complaint tracking systems

• Communication (SMS/email gateways)

• Data analytics tools

These vendors are bound by strict confidentiality agreements and are not permitted to use your data for any unrelated purposes.

4. Data Retention Policy

We retain your personal data and complaint records only for as long as necessary to:

• Fulfill the purpose for which the data was collected

• Comply with legal and regulatory obligations

• Ensure complaint resolution and accountability

Once the purpose is fulfilled, we may anonymize or securely delete the data.

5. Your Rights and Choices

You have the following rights under applicable data protection laws:

a. Right to Access:

You can request a copy of the personal information we hold about you.

b. Right to Correction:

You may request correction of inaccurate or outdated information.

c. Right to Erasure:

You may request deletion of your data unless retention is required for legal reasons.

d. Right to Restrict Processing:

You can limit the way we use your data in certain situations.

e. Right to Withdraw Consent:

Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, you can contact our Data Protection Officer or write to our support email mentioned at the end of this policy.

6. Security Measures

We implement strict technical and organizational measures to ensure data security, such as:

• SSL encryption for data transmission

• Firewall-protected servers

• Two-factor authentication for user accounts

• Role-based access control for internal staff

• Regular system audits and vulnerability assessments

Despite these safeguards, no system is 100% immune to breaches. In case of any data leak or incident, we will notify affected users and authorities as per legal requirements.

7. Use of Cookies

Our website uses cookies to:

• Maintain login sessions

• Analyze site traffic and improve user experience

• Remember user preferences

You can manage or disable cookies through your browser settings. However, disabling cookies may limit some functionalities of our site.

8. Third-party Links and Websites

Our platform may contain links to third-party websites or portals (e.g., government websites, payment gateways, etc.). We are not responsible for their privacy practices or content. We encourage users to read the privacy policies of those websites before sharing any personal information.

9. Data Transfer

If we ever transfer your data outside of your jurisdiction (e.g., to cloud providers or global services), we ensure that:

• The receiving country has adequate data protection laws

• Standard contractual clauses or other safeguards are in place

• Your data is treated with the same level of protection as under your country’s laws

10. Children’s Privacy

Our platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted data, please contact us immediately, and we will take steps to remove such information.

11. Updates to this Privacy Policy

We may update this policy from time to time to reflect changes in technology, legal requirements, or platform features. When we do, we will revise the “Last Updated” date at the bottom of this document and notify users of significant changes via email or pop-up notifications.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, you may contact us at:

Data Protection Officer
Online Complaint Desk
Email: onlinecomplaintdesk@gmail.com
Phone: +91-9870356271
Address: [Insert Office Address]